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Using sentiment analysis, bots are also able to collect information through dialogue, whereas understanding context through the popularity of emotional cues. With this info, they can shortly consider, escalate, and route complicated points to humans for resolution. Based on this development, banks can anticipate future generations, beginning with Gen Z, to be even more invested in omnichannel banking and attuned to technology. By comparability, Baby Boomers and older members of Gen X usually value human interplay and prefer to go to bodily …